Refund Policy
At Desert Morocco Adventure, we value your trust and aim to provide clear, fair and transparent refund terms for every booking.
Please read this policy carefully before booking. By confirming a booking with Desert Morocco Adventure, you agree to the terms below.
1. Customer Cancellations
Private Tours & Activities
- More than 4 days before departure: Full refund of all payments made.
- 4 days or less before departure: The deposit is non-refundable and will be retained as a cancellation fee. Any remaining balance paid in advance will be refunded.
Shared Tours & Activities
- More than 2 days before departure: Full refund of all payments made.
- 2 days or less before departure: The deposit is non-refundable and will be retained as a cancellation fee. Any remaining balance paid in advance will be refunded.
2. Booking Changes
If you wish to modify your booking, please contact us in writing as soon as possible.
We will make every reasonable effort to accommodate your request. However, all changes are subject to availability and cannot be guaranteed, particularly within 15 days of departure.
If your requested changes cannot be accommodated, you may proceed with the original booking or cancel according to this Refund Policy.
3. Cancellations by DMA
If Desert Morocco Adventure cancels a tour due to severe weather, safety concerns, government restrictions, operational reasons or unforeseen circumstances, you will be offered:
- A full refund; or
- The option to reschedule for another available date.
4. No-Shows
No refunds will be issued if you:
- Fail to arrive at the agreed meeting point at the scheduled time.
- Arrive too late to join the tour or activity.
- Choose to leave or discontinue the tour after it has begun.
5. Refund Method
Approved refunds will be processed using the original payment method used for the booking.
To help prevent fraud, refunds cannot be issued to a different card, bank account, digital wallet or third party, unless required by law or permitted by the original payment provider.
6. Refund Processing
Approved refunds are generally processed within 5–10 business days. Your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
Questions about your refund?
Contact our team to request a cancellation, booking change or refund.